Business Process Re-engineering in Public Administration: The case study of Western Ligurian Sea Port Authority

Business Process Re-engineering (BPR) is a technique based on radical redesign of the structure an organization to improve its efficiency by optimizing processes and reducing costs. It has been proven effective over plethora private applications however, not many studies public sector have reported even though it known be inefficient. This mainly due overall smaller market exposure administrations compared companies. However, nowadays, in age digitalization, growing global competition requiring PA their processes. paper offers real case-study application BPR namely Genoa Port Italy, one biggest ports Europe. The following analysis carried out through AS IS / TO BE approach outcome re-engineering process validated Discrete Event Simulation. results show how can PAs and, particularly, port environment drastically turn into efficient optimized system.